Help & FAQs

Our staff is here to help you and provide support for your interconnect needs and questions

FAQs

Ordering

Are you authorized to sell AirBorn products?

Yes, all orders are processed by JRH Electronics, an disabled veteran-owned authorized partner of AirBorn Inc.

Do you accept purchase orders?

At this time, we only support digital transactions using services such as PayPal and credit cards.

We may set up accounts and allow for P.O.s in the future. If this is something your company would be interested, please let us know here.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time.

Please review our return policy for more information.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

What countries do you ship to?

We currently ship to the United States and Canada. To inquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. We also offer expedited 2-day and next day shipping options (for an additional charge).

What are my shipping costs?

Shipping rates vary based on order value and desired delivery date. We provide those rates here. Please note that rates may change at any time.

Returns and Refunds

How do I return a product?

Returns require prior approval and are subject to possible restocking charges.

Please contact us if you have any additional questions.

Review our return policy for more details.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.